Exchanges & Returns

EXCHANGE POLICY

At Jhoman, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Valid Days of Exchange: Any article purchased online can be exchanged within 7 days. Once the article has been delivered, given that the customer has proof of purchase. Proof of Purchase: This includes either a receipt or the online order confirmation email.Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. Exchange Charges: In case of exchange customer will be charged delivery charges.Process of Online Exchange: It usually takes 10-15 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at help@jhomanstore.com or you can contact us on Instagram jhomanstore.com.